Here is the cancellation conditions:
- Trip cancellation requests must be received at least 14 calendar days before check-in for Flex 14 homes, or at least 30 calendar days before check-in for Flex 30 homes
- If you cancel your reservation less than 30 days (Flex 30) before check-in or 14 days (Flex 14) before check-in, then our standard cancellation terms apply
- The refund will be made back to your original payment method, minus your booking deposit which will be exchanged for travel credit
- For reservations paid in full, 20% of the total will be exchanged for travel credit
- Travel credit must be redeemed within 6 months of the cancellation and new stays must be within 12 months of your original check-in date, in the same home
- Alternatively, you can opt to amend your stay free of charge at the same home for a future date within 12 months of your original check-in date, without applying for a full refund
- Rebooking is subject to availability and you will be required to pay any price increases caused by seasonal rate fluctuations
- Once your new date is chosen and confirmed, no further date changes may be made
- Travel credit is non-transferable and cannot be redeemed for cash or combined with another offer
- Our standard terms and conditions still apply. We always recommend taking out adequate travel insurance. These terms apply to new bookings made from April 9th, 2020, marked with the Flex 14 and Flex 30 logos, with check in scheduled on or after June 1st, 2020.